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Find answers to common questions about our diagnostic services.
We follow strict hygiene and infection control protocols including regular sanitization, mandatory masking for staff, and social distancing in waiting areas. All equipment is sterilized after each use to ensure patient safety.
We have multiple centers across the city for your convenience. You can find the nearest center using our website's branch locator or by calling our helpline. Home collection is also available in most areas.
We are empanelled with most major health insurance providers and TPAs. You can avail cashless services if your insurer is tied up with us. Please carry your insurance card and valid ID when visiting.
Yes, we have dedicated facilities and trained staff to handle pediatric patients. We use child-friendly techniques to ensure minimal discomfort during sample collection for children of all ages.
Yes, we offer a wide range of preventive health packages tailored for different age groups and health needs. These include basic wellness packages, cardiac screenings, diabetes profiles, and comprehensive full-body checkups at discounted rates.
Yes, all your test results and personal information are strictly confidential. Reports are shared only with you via a secure link or directly handed to you at the center. We comply with all data privacy regulations.
You can cancel or reschedule your appointment by calling our helpline or using the online portal. We request at least 4 hours notice for cancellations to avoid any charges.
Fasting is required for some tests like blood glucose, lipid profile, and liver function tests. Generally, 8–12 hours of fasting is recommended. For other tests, fasting may not be necessary. Our staff will inform you when booking.
